Reviews for Cousino Restoration & Environmental

I had a kitchen fire and was referred to this company for clean up. I had never had to file a claim with my insurance and was unsure of how all of it worked. I didn't receive much help form the agent I was working with at all. I called Cousino and gave all the information that was asked of me and was told I would receive a call back to go into further detail as to what happened and what was needed. I received a call the next day and spoke with Ed. He was so helpful in answering all of my questions, took his time to help me understand what all to expect in every part of filing claims, even the stuff that would not be handled by his company. He was very polite and professional. He came out to do the inspection and was very thorough. He showed me spots from the grease that I hadn't noticed before. He explained in detail what the company would come out to do at the house as far as clean up. I was given an estimated date that a crew would be there. He checked in daily, whether it was a quick text or short call, to make sure everything was still ok and keeping me up to date with their emergency flood job that they had just began when I called. They came to my house as expected. There were 2 vans, they brought in all of their needed equipment, explained what they were about to do and went to work. They were there 8 hours cleaning. I didn't truly know what to expect as I was really expecting walls, ceilings, cupboards but the outside of everything. When they were finished, they did all that I thought they were going to do plus more. They organized all of my cupboards after wiping everything in them, cleaned all the toys in the play area and organized those, my office space in my den, etc. I almost felt bad as I have 4 kids, I work full time and go to school full time so I know the clutter was definitely a lot. They didn't seem to mind. They were all do personable and nice and even stayed patient and pleasant, even playing with my dog who was jumping all over them. Overall, I was beyond pleased with the job that was done. They will be coming back out to do some painting and replacing some things that were damaged and I'm sure I will have the same great experience as I did this time. Thank you so much for going above and beyond to make sure things are safe and clean in my home! Positive Responsiveness, Professionalism, Value Services Fire damage cleanup & repair

Very satisfied with whole process. My elderly father had some severe water damage, kitchen flooded. They came out right away, and did what was immediately needed to dry it out be sure everything was safe. They helped through the insurance process, which all went smooth as silk. They insured the kitchen was usable during the waiting process for new cabinets. Everything was complete exactly when they said, they were on time, left everything extremely clean at the end of each day, workers were very friendly, workmanship was perfect and everything came in right on the original estimate. I would certainly use them again, and highly recommend. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related clean-up and repair

We had 6 feet of water in our basement, and were desperate as no one was returning our calls. The first company that showed up admitted it was too big a job for them, and referred Cousino. They were out that very afternoon to go over everything, and their crew was out first thig the next morning. They also had no problem calling in additional people to help with the job. They were up front about what to expect and what they were going to do, and they stuck to it. Rich, Micah, Janna and their entire team did a Great Job. I would highly recommend them!! Positive Responsiveness, Punctuality, Professionalism Services Water damage-related clean-up and repair

We recommend their work 100%. Professional staff that honors their commitment down to the last detail.

Havent used their services but i am delivering materials to them for a job they are doing. Pulled into parking lot with my semi, and one of the guys instantly came off the roof to inform me that the equipment to unload will be a couple hours before arriving, meaning my elog will be counting down and costing me time. Most would be upset by that but as a professional myself i highly value the effort to go to in accomodating my time by keeping me up to date with information. Very professional crew, both in appearance and in behavior. I cannot personally attest to the quality of their work, but i can say they appear very well qualified and well equipped to handle this commercial job, and are creating a positive image of themselves from the level of professionalism on site here in port clinton.

We had a water line break in our home this weekend at 4:30am on Saturday morning. There was 3 inches of water upstairs, and it was gushing through into my finished basement. After calling about 5 different places to help us, and getting either no answer, or a "we'll call you back" answer we called Cousino's at 8:30am and was connected to a Supervisor immediately. By 9:30am, a crew of 6-7 workers were in my house ripping out soaked carpet and drywall. They worked throughout the day until my basement was completely cleaned up, flooring and ceiling completely removed and hauled away, and dehumidifiers were in place. Cousino's will also be taking care of replacing everything that was damaged (Yes they do flooring and drywall repair in house). I can't say enough good things about how quickly they responded, how efficient they were cleaning everything up, and how professional everyone has been. On top of the fact it was a Saturday, and the entire crew had to come in on their off day. If you call anyone else for damage/disaster repair, YOU'RE DOING IT WRONG.

Absolutely loved their professionalism! Tom P and Mark S were amazing and represented my interests with the insurance adjuster. I would recommend them to all.

Great job, prompt and professional.

Very professional and prompt. I highly recommend them.

Cousino restoration is exceptionally good - dedicated, careful, hardworking employees who pay attention to detail. No one wants to use the services of a restoration company, but if you have to, this company is among the very best.

GOOD NEW NEIGHBORS, HARD WORKERS AND GREAT RESTORE ARTISTS.